Returns & Exchanges

At Gold Plating Services, we want you to be completely satisfied with your luxury jewelry; if your piece doesn't meet your expectations, we offer a 30-day return policy for items in their original, unworn condition. Please note that custom-plated orders and personalized engravings are final sale and cannot be returned.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 30 days of delivery to receive your Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Secure Packaging

  Place the jewelry in its original velvet display box and secure it inside a padded mailing envelope to ensure the gold finish remains protected during transit.

• 3.
  Ship the Item

  Affix the provided prepaid label to your package and drop it off at any authorized carrier location, ensuring you retain the tracking receipt for your records.

• 4.
  Inspection and Refund

  Once our quality control team verifies the item's condition and plating integrity, your refund will be processed back to your original payment method within 5-7 business days.